Because we are a regulated company in Belgium that convert euro to bitcoin on behalf of our customers, we collect the following information from our customers when they sign up:
- Full name
- Country of residence
When you send us a bank transfer, we get this information as well, so giving us this information at sign-up time allows us to check this information, but you are not giving up information that would not be available to us anyway when you are using our platform.
When doing a bank transfer or electronic payment, please keep in mind that we require the following conditions to be met:
- Your bank account originates from your country of residence.
- The name on your bank account must match the name that you have submitted to us.
- From your first payment onwards, your bank account will be fixed. Subsequent payments will need to come from the same bank account as the first one.